Email Customer Care
Frequently Asked Questions
During the payment process you will be given a confirmation that your payment has been successfully processed. You will also be given an order confirmation number through an email from CURTONE.COM
You can view your order status at any time once you have placed your order, through My Orders options after logging in to your CURTONE account on curtone.com. We try and dispatch all the orders from our warehouse within five working days.
We do not store credit/debit/internet banking information on our website. All this information is safe with our payment solution providers - Payumoney.
You do not have to create an account on curtone.com when you place an order, and can simply proceed as a Guest. However, there are several benefits to creating an account. You will be our potential customer and will be eligible for discounts and offers when you will revisit our store to buy products.
We make every effort to process your order as quickly as possible. We usually require 5 working days to dispatch your order. However in case the item ordered is under production or due to some reason it may take longer to process the order. In such cases we keep you posted through email.
Currently we ship to INDIA only. If you would like to request a shipment to a country which we are not currently servicing, please contact us (email@example.com) to inquire if we can ship to your location.
Shipping cost vary from region to region. Kindly refer to this link (shipping cost) to know more about shipping cost. However we would like to mention here that we offer free shipping on purchase of 2000 INR
You can track your order on our Order Tracking page. If you do not have a tracking number or delivery confirmation number, please contact us. If you are not sure whether or not your order has shipped yet, you can check the status of your recent orders in My Account.
Once we receive your order, we immediately process it and hand it over to the shipping company. If you would like to change your shipping address for an order which you have already placed, we will try to accommodate your requests if we still have the package in our possession. Please contact us (firstname.lastname@example.org) with your requested change and we will send you an email reply to confirm if we were able to make the change. If we have already handed your order over to the shipping company then we are unable to make any shipping address changes.
We accept all MasterCard, VISA, American Express, and Maestro Debit Cards (an online real-time authorization is done through the Payment Gateway). If you have an Indian bank account, you can also transfer your payment directly to us using our payment gateway's net banking facility.
You can email us directly from our contact us page.
No. Currently we do not have this facility. But our team is ready to help you on call. For any query, you can call between 11 am to 6 pm to our customer representative on +91-9911088588.
You can modify your order at any time during the shopping process by editing your shopping cart. Once you confirm payment for the items in your shopping cart, the order is considered as final and cannot be modified.
Once you confirm payment of your order, your order cannot be changed or cancelled. You will need to contact us through email at email@example.com within 12 hours of placing your order for us to be able to confirm cancellation. In case we have already processed your order you will be advised that the cancellation is not possible. As we aim to maintain quick turnaround times on our order processing, dispatch and deliveries, we may not be able to support your request unless it is received within the stipulated time frame. Cancellations are solely at the discretion of curtone.com
All credits will be issued only to the credit/debit card used for making the original purchase. Once we receive your returned item(s) we will issue your credit and send you an email confirmation.
No. Currently this facility is not available on curtone.com. In the future we hope to give this service.
Yes, a gift message can be included with your order.
Yes. Curtone.com is an Indian company.
We give many benefits to our customers in the form of offers. Kindly use this link (Offers) to know more about the available offers.