Frequently Asked Questions

How do I choose curtain for my room?

Click to know more about selection of curtains for home according to the color and tone of your room.

How do I know if my order has been received by you?

During the payment process you will be given a confirmation that your payment has been successfully processed. You will also be given an order confirmation number through an email from CURTONE.COM

How do I check my order status?

You can view your order status at any time once you have placed your order, through My Orders options after logging in to your CURTONE account on curtone.com. We try and dispatch all the orders from our warehouse within five working days.

Is it safe to do money transaction on curtone.com?

We do not store credit/debit/internet banking information on our website. All this information is safe with our payment solution providers – Payumoney.

Do I have to sign up to buy something on curtone.com?

You do not have to create an account on curtone.com when you place an order, and can simply proceed as a Guest. However, there are several benefits to creating an account. You will be our potential customer and will be eligible for discounts and offers when you will revisit our store to buy products.

How long will it to take to receive my order?

We make every effort to process your order as quickly as possible. We usually require 5 working days to dispatch your order. However in case the item ordered is under production or due to some reason it may take longer to process the order. In such cases we keep you posted through email.

Which countries do you ship to?

Currently we ship to INDIA only. If you would like to request a shipment to a country which we are not currently servicing, please contact us (support@curtone.com) to inquire if we can ship to your location.

What are the shipping costs?

Shipping cost vary from region to region. Kindly refer to this link (shipping cost) to know more about shipping cost. However we would like to mention here that we offer free shipping on purchase of 2000 INR

How do I track my order?

You can track your order on our Order Tracking page. If you do not have a tracking number or delivery confirmation number, please contact us. If you are not sure whether or not your order has shipped yet, you can check the status of your recent orders in My Account.

Can I change my shipping address after placing the order?

Once we receive your order, we immediately process it and hand it over to the shipping company. If you would like to change your shipping address for an order which you have already placed, we will try to accommodate your requests if we still have the package in our possession. Please contact us (support@curtone.com) with your requested change and we will send you an email reply to confirm if we were able to make the change. If we have already handed your order over to the shipping company then we are unable to make any shipping address changes.

What payment methods do you accept?

We accept all MasterCard, VISA, American Express, and Maestro Debit Cards (an online real-time authorization is done through the Payment Gateway). If you have an Indian bank account, you can also transfer your payment directly to us using our payment gateway’s net banking facility.

How do I contact customer services?

You can email us directly from our contact us page.

Will you share my information with others?

No, we will not share your information with others. For more details, please read our Privacy Policy.

Can I e-mail my order?

Yes. You can email us your order at support@curtone.com.

Can I call my order?

No. Currently we do not have this facility. But our team is ready to help you on call. For any query, you can call between 11 am to 6 pm to our customer representative on +91-9911088588.

If I have problem with my order, whom should I contact?

If you have any problems or concerns about your order, please email us at support@curtone.com.

How can I modify my order?

You can modify your order at any time during the shopping process by editing your shopping cart. Once you confirm payment for the items in your shopping cart, the order is considered as final and cannot be modified.

How can I cancel my order?

Once you confirm payment of your order, your order cannot be changed or cancelled. You will need to contact us through email at support@curtone.com within 12 hours of placing your order for us to be able to confirm cancellation. In case we have already processed your order you will be advised that the cancellation is not possible. As we aim to maintain quick turnaround times on our order processing, dispatch and deliveries, we may not be able to support your request unless it is received within the stipulated time frame. Cancellations are solely at the discretion of curtone.com

What is your Return Policy?

Read our privacy policy here.

When will I receive a refund for my returned products?

All credits will be issued only to the credit/debit card used for making the original purchase. Once we receive your returned item(s) we will issue your credit and send you an email confirmation.

How do I exchange an item?

Click here to read  our policy about exchange of products.

Can I have the product gift wrapped?

No. Currently this facility is not available on curtone.com. In the future we hope to give this service.

Are gift vouchers available on curtone.com?

Yes, a gift message can be included with your order.

Is curtone.com an Indian company?

Yes. Curtone.com is an Indian company.

How can I avail offer on curtone.com?

We give many benefits to our customers in the form of offers. Kindly use this link (Offers) to know more about the available offers.